October, 2012


4
Oct 12

Charter Cable provides a poor service

We’ve lived here for 26 months. Lovely neighborhood. And most of it, when the appliances aren’t breaking — as the washing machine did again last night — has been a joy.

Except for the television, because Charter is really bad. Specifically Charter in Auburn, Alabama is just useless.

The punchline is that Knology, which is here, is equally droll. We called them last night for a quote because, 26 months y’all, and the guy on the phone couldn’t tell us the local channel listing.

But I now know what I can get in Augusta, Ga. I’m not kidding. The guy reads off the Augusta offerings, as if he’s going to roll a cable the 250 miles from there to here. Also, it would be $10 more a month. And when they came to town they managed to cut the cable, the actual physical cable, from Charter. So they’re competent. Direct TV, then. Mostly because Charter Cable in Auburn, Ala. is terrible.

Why is Charter in Auburn, Ala. bad? This system hasn’t worked right for more than two consecutive weeks without some obvious and widespread disruption.

They came along not too long after we moved in, one of the many feeble attempts Charter offered at fixing the problem and added another component to our living room. Because the previously existing tech wasn’t doing enough to stump them. This device, a tuning adapter, was designed to act in such a way so that they wouldn’t lose all of their ones and zeroes. This is like cable on demand. If I don’t dial up the channel, they clinch up the water hose. One presumes, then, when I finally cruise back over to HBO that there will be a gigantic WOOSH as hours or days of shows all flow through the now unrestricted cable directly into my television.

But this device is just part of the problem.

Part of the problem? Why, yes, the cable from Charter Cable of Auburn, Ala. is widespread. The technicians, no fewer than two dozen, but I stopped counting late last year, have all come in, bad mouthed the company, their colleagues and this new device. They’ve also replaced everything between the television and the hub — they even dug up the yard last year — and usually wondered aloud why the last guy didn’t do that.

That’s a standard company line at Charter Cable of Auburn, Ala. Pass the buck. Blame the other guy. Don’t fix it, not today.

So we had two guys in the house not two weeks ago. He replaced the last thing that hasn’t been replaced. “I’m surprised no one else has changed that connector.” Apparently it was showing its age and this piece would fix everything. Like every other person they plugged up their diagnostic machines, tested the signal and pronounced it great. They made a phone call, no doubt leaving a string of numbers and letters on the office voicemail because, really, they aren’t talking to anyone.

The cable worked for about 10 days, which may or may not be a record.

Earlier this week we had, and I counted 32 HD channels that couldn’t be reached. I stopped there because that was a string of 32 of 35 stations that I pay a premium price for. We called the the Charter Cable technician that left us his personal number on that last visit. He would, he said, be out on Wednesday.

He stood us up. You see? The technician works just as well as the cable of Charter Cable of Auburn!

We called and complained — and this was the phone call where I learned that I’ll never fight with my beautiful, lovely wife, because after an hour on the phone with that he’d earned the most impressive scolding you could imagine.

But we learned this: the billing department does not have a boss. Yet this is the only thing Charter Cable can get sent to the house.

So they sent out an engineer today. An engineer, which means another, different and taller technician. He doesn’t even work for Charter Cable of Auburn, but for a company with whom they contract.

He glances at the tuning adapter. The yellow light was blinking. And blinking, he said, was bad.

We looked at one another. For the two years or so since we’ve had the thing, we couldn’t recall it not blinking.

He returned to the office and gets new cable cards and new tuning adapters. He spent hours trying various combinations of cards and adapters. Finally he decided that the problem wasn’t the equipment. He too plugged up his diagnostic equipment and pronounced the signal within the accepted parameters. The problem, he said was beyond him.

So the engineer was stymied. His boss is coming out tomorrow.

The first question I’m going to ask him is how no one that works with Charter Cable of Auburn seems to know that blinking yellow lights are bad.

It is all quite laughable, or it would be without the bill and the poor service from Charter Cable. None of this is new to anyone who’s had this miserable experience. I’m just adding a bit to the Google returns. Informed consumers and all that.

And now, to cheer us all up, Mr. Rogers Goes to Congress:

Did you watch until the end? You should.


3
Oct 12

And the spiders?

I mentioned Colin Hay on Twitter last night, since you asked. I really fell into Hay’s music again around 2000 or so, and then again off and on since. For a while, I’ve been trying to describe it. If there is an overriding sentiment, what would it be? I’ve settled on midlife, convertible, late-afternoon sun.

The prologue in that particular live performance is his getting dropped by his record label after Men at Work. He released the album carrying that song in his mid-40s, so it makes sense.

The debates? Twitter had a big night. Remember when the media scoffed at Twitter? I love that all the big national folks fall all over themselves to report about it now. I bet we’ll find that this was one of the biggest nights yet for the microblogger.

New York Times? Fact checking in real time.

Who won? Big Bird, clearly. Maybe he should moderate the next one. And if that works out well, maybe we could start a write-in campaign for him.

Thirty-one cases of West Nile Virus in the state. Guess that’ll be the watchword of the season again.

Speaking of arboviral diseases, researchers are tracking down where Eastern equine encephalitis spends the winter. Snakes!

The spiders? They’ve got nothing to do with it. They’re just over here making art.

SpiderArt

Looks even more like a heart today.

More on Tumblr and Twitter.


2
Oct 12

Spider art

Just two pictures today. Mostly because I want to try an experiment.

There are bushes outside my building on campus. Inside those bushes live spiders. Maybe they are tiny. Perhaps they are itsy and or bitsy. I’ve never seen them, but I know their work.

We really see their work after it rains.

SpiderArt

This one strikes me as particularly beautiful. And optimistic, stretching a web horizontally across two bushes. Doesn’t seem the most efficient use of your webby resources. But, still, lovely.

SpiderArt

I wonder what they’ll look like tomorrow.


1
Oct 12

We know these things because of the Internet

Allie would like to thank you for taking part in another successful Catember. The categories are archived in a reverse chronological order, but you might be interested in seeing three entire years of Catember joy. You would start right here.

She would never let on, but I think Allie likes being famous on the Internet. She pretends to be annoyed by some of the cameras — the iPhone in particular, though she is very patient with DSLRs — but she is very proud of the attention. So when I told her this weekend that Catember was almost over — she’s a cat, she doesn’t read calendars — she was a bit sad:

Allie

Cats are tough, though. She’ll bounce back soon.

Something new is the Alabama Media Group, which is launching this week. There is a lot of criticism in the fall air, but some people have to do that so they can later point out they’ve been screaming the loudest. This is largely untrodden ground that the people at AMG are walking, but I know those folks at al.com and many of the people at the three papers that are used to producing the old daily miracle. Give them a bit of time and they’ll do some impressive work.

So it is a big week in local news. First, on college campuses everywhere, the Clery Act reports are due.

Can The Boston Globe and MIT hack the future of news together? Maybe for them. But I have this growing suspicion that these answers will all be locally customized:

“In the long term, maybe we’ll come up with something that will matter to the organization, to the bottom line,” he said. “In the short term, it’s just really cool to have these cool ideas floating around.”

Marstall said his goal is to have experimental modules that readers can play with on Boston.com and provide feedback to the Globe Lab. The lab was created for the purpose of exploring ideas that could be transformed into products for the Globe, or tools that could be helpful in reporting, Marstall said. The additional manpower, and brainpower, provided by MIT, will accelerate that, he said.

The reason a handful of news organizations have created their own research and development labs is to have people working on new ideas outside of the day-to-day business concerns of journalism, Moriarty said.

Seems like Jeff Moriarty, vice president of digital products at the Globe, agrees, doesn’t it?

Pew: After email, getting news is the most popular activity on smartphones, tablets Why are tablets good? These findings:

Another key finding: Almost one-third of people who acquire tablets find themselves reading more news from more sources than before.

What they’re reading is also interesting. Almost three-fourths of tablet news readers consumed in-depth news articles at least sometimes, with 19 percent saying they do so daily.

Here are the revenue notes, from that same Pew study.

I tell students you don’t write question leads or question headlines. Only very, very occasionally, I say, are they appropriate. Here might be an example: Are we already in a recession?

Most of the time and for most people, the difference between no growth and contraction probably doesn’t mean that much. However, we are in a much different situation now than we were in 2007. The Federal Reserve has more or less gone all in with its open-ended quantitative easing. The government’s fiscal mechanism is paralyzed and a large portion of the electorate has no appetite for further fiscal stimulus. If the American economy were to go into a so-called “double-dip” recession the government would be especially hard-pressed to drag us out. It would be a huge blow to the nation’s confidence and would lead to shrinking government revenues and further net job loss in both the public and private sectors.

For those reasons, it’s more than a little frightening that we’re seeing a spate of depressing numbers that could signal a recession on the horizon — or that one is already here.

Read the whole thing.

I mentioned the other day how an old online friend popped up on Twitter out of the blue last week.

The Internet is a lovely thing, really. Tonight I’ve been chatting with a guy I used to play soccer with. He was a defender, probably the fastest guy I played with, who had the natural ability that comes with working really hard at something. We played with a few very gifted guys, but he made himself as good or better than all of them. He was never afraid of work that was hard or to put in the time to make something good.

Good guy. We grew up together. We avoided trouble together. We probably caused some, too. Here’s a grainy and bad picture of an OK picture. This is some birthday of mine, probably 12, I’d guess.

Dave

We were at a restaurant called China Doll. For my birthday, and by then I’d gotten to that awkward feeling of people giving me presents, he gave me a knife he found in a scabbard he’d made. It was a very nice and thoughtful gift.

We lost touch somewhere just after high school, which is one of those small things that shouldn’t happen, but now he’s popped up on Facebook.

He’s got a beautiful wife and a handsome son. He’s in Afghanistan and, for him, that seems just about perfect. (Told him I was teaching journalism. He said he’d always thought I would have made a great comedian.)

I see his pictures and he looks exactly the same, just a little more intense. There’s a picture of him and his mother on there that I could write full essays about.

He’s got plans to open a paradise resort, hopefully some time next year after he rotates out. Told him I’d swing by and help him hammer things.

Hey, I can bend nails in paradise, too.