On Wednesday nights, you can have plenty of grand plans. Oh, this morning I was going to get up, get a workout in, go run two errands and then go to the office, because I have a late morning because of a late evening.
I woke up, saw that the sky was still gray and re-invested in the warming properties of the many covers on the bed.
At least I ironed every single wrinkle out of the day’s clothes and got to work on time.
I did receive 55 spam emails today. And I got one email about a package that is on its way, while I was tracking that same package via a previous email. That wasn’t spooky at all. It wasn’t spooky because the tracking page said, simply “Your package is on the way!” Anyone with that attention to detail to the finer points of supply delivery logistics isn’t terribly concerned with putting read receipt bugs in their email script.
But who knows what is in the actual package, right? Completely different ball game.
I returned some items to the same store a few weeks ago. I walked in, an impeccably dressed older gentleman said “Can I help you?” I told him I would like to return these two things and there was nothing wrong with them, no sir, they just didn’t fit through most of the parts they were meant to fit. About that same time his phone rang and he took the call and talked to whomever was on the other end through the entirety of the return and credit process. I signed a receipt and received a copy and, through the magic of technology the money was returned to my account via this piece of plastic in my pocket and then I walked out, the impeccably dressed man having not said another word to me, because of his phone call.
Now you might think this poor customer service, but you’d be mistaken. No time was wasted.
I’ve taken one other thing back to that company before. Similar problem. It was no muss, no fuss and just a little Oh, that’s what you bought from the website, judgement and a quick Won’t you see what’s on sale over on the clearance rack up-sell.
I glanced at it. And that was the moment I realized I’ve completely converted to online shopping. The brick and mortar operation has its uses, but none of those uses are idle browsing.
Words to live by:
No matter what you do, no matter where you are in life, making a slinkity sound is good advice. https://t.co/2czd3Be0oC
— Kenny Smith (@kennysmith) September 27, 2019
